Integration of Veeva Vault Network (MDM) and Commercial Datawarehouse needed to be integrated.
Highlights
Rapid Framework Development
Efficiency in Support
Legacy System Migration
Future Planning
Oxygen Minds Solution
- Oxygen Minds deployed two dedicated teams for streamlined release and support across the five franchises.
- Support teams prioritized crafting SOPs for incident handling and service requests.
- Release team assessed the primary project deliverables, guided by a comprehensive project plan.
- Achieved completion of 25 major projects since 2021, including migrating legacy structures.
- Oxygen Minds is spearheading custom alignment automation throughout the five franchises.
Tech-stacks Used
- Ticketing
- RCA Analysis
- Migration & MDM
Business Results
- In just three weeks, Oxygen Minds established a support structure and uniform intake processes across the five franchises.
- Starting with handling 85 tickets monthly, RCA analysis reduced this to an average of 72 tickets per month.
- Successfully transitioned from the legacy sales system, including phasing out the previous MDM solution, in a limited timeframe.
- Vasishthacloud manages change for about 15 significant releases annually and has plotted a DevOps calendar and enhancement roadmap for 2023 releases.